1.1 After placing a successful order at Walton Exclusive our concern representative will contact the customer within 24 working hours to confirm the order. However, Walton Plaza will confirm one’s purchase order within 24 working hours except for the causes of forces majeure such as flood, war, storm, political emergency or other act of God or situation beyond control of Walton Exclusive

1.2 On the other hand, the honorable customer can also contact with the selected Walton Exclusive outlet within minutes. For instant communication, specific contact details are given with the plaza name or simply call our helpline 01686163336 for more information & query (7.00 AM -11.00 PM).

1.3 Usually, the product delivery will depend on product availability, product condition and also the delivery location from the plaza and the product size. It will take maximum of 72 hours for the portable product. For a non-portable or large size product which needs transport & labor will take maximum of 96 hours for delivery. Within this time if delivery is not possible then Walton Plaza will inform the customer about required time.

1.4 In no circumstance shall Walton Exclusive won’t be liable to pay any direct or indirect damages to the Customer due to any delays in delivery of the products or any failure to fulfill the order. Walton Plaza will deliver the ordered products to the address specified by the Customer from the nearest point accessible to the address through sales representatives.

1.5 Extra delivery charges, delivery time, lifting charges and other expenses will be notified by exclusive manager to the customer when the customer confirms to receive the product and accepts other terms and conditions of Walton Plaza. Eventually, product delivery will be completed by the selected exclusive.

1.6 If the products ordered by customers are not available then Walton Exclusive will refund the purchase value as per bank policy. If Walton Exclusive or its representative fails to deliver products due to the customer’s fault, noncompliance with the defined schedule for the product delivery and lack of notification of particular conditions of access then the customer will lose the right to get refund for the delivery costs. The costs for returning the products shall also be deducted from the products’ price. If the customer requests for another delivery, then customer will prepay the delivery costs again.

Note: Walton Exclusive has the right to cancel the order at any stage of transaction if the ordered product is found not in a condition to deliver or use (stock faulty, stock shortage, color issue, package damage). In this situation, the customer will be notified by phone call and Walton Plaza will cancel that order. If the customer paid for that order, then that amount of money will be refunded as per the banking refund policy.

2.1 Delivery Charge Details:

2.2 Portable Product & Non-Portable Product List:

2.3 Receipt of The Products:

• The Customer agrees to accept the delivery of the products either personally or on behalf of the intended recipient, at the address provided by the Customer during the online order process.
• During the delivery at the designated address, the Customer or the authorized representative must present proof of identity and the order confirmation, which includes the order number, as well as any necessary authorization if a third party is receiving the delivery.
• After inspecting and verifying the ordered products in the presence of our representatives, the Customer agrees to accept the products and sign the delivery document. A copy of this document will be retained by both the representative and the Customer.

2.4 Terms & Conditions for Foreign Transection:

To prevent and identify fraudulent transactions, Walton Plaza will implement several steps before proceeding with delivery. These steps include:

• If an order is flagged as a foreign transaction by our payment gateway system, customers are required to submit the necessary documents to Walton Exclusive for verification purposes.
• Customers must provide a scanned copy of their NID/Passport and cover the middle 6 digits of their card picture.
• After completing the bank's verification process, if the transaction is approved, we will proceed with delivery. If it is not approved, we will inform the customer about the order cancellation and initiate the refund process with the bank.
• During the delivery, if someone other than the customer receives the ordered product, the receiver must also provide a photocopy of their NID with their signature.

IMPORTANT: By signing the delivery document without any remarks and accepting the products, the Customer acknowledges that the products have been delivered in good order. From that point forward, the Customer cannot request a refund or replacement for the delivered products. If there are any remarks related to the delivery of damaged products or products that do not match the ordered quality or quantity, the Customer must notify Walton Exclusive in writing, specifying the order number, at the following address. Walton Exclusive will then arrange to resend the correct order based on product availability at the nearest plaza.

2.5 Right of Order Cancellation :

Every customer from Walton Exclusive has the freedom to cancel order before delivery.  Further query; please call on at 01686163336, (7 A.M - 11 P.M), or email us at info@waltonexclusive.com